When looking for an HVAC company for air duct cleaning, the process can be daunting and intimidating. It will involve comparing and contrasting to find the best service that suits your needs. However, choosing a good duct cleaning service is always easier if you know the right questions to ask. This being the case, here are the top 5 questions to ask before hiring an air duct cleaning service.
1. Are You NADCA-Certified?
NADCA refers to the National Air Duct Cleaners Association, an EPA-recommended body that you can use when looking for qualified air duct cleaners. The association provides consumers with a resourceful database of qualified service providers, checklists, and other highly helpful tips on air duct cleaning. It’s always more advisable to choose a licensed, NADCA-certified HVAC company for air duct cleaning.
2. What’s Your Experience in the Industry?
Experience, so they say, is always the best teacher, and it applies in business too. How long a service company has been in business will almost always reflect their quality of work. In addition to the number of years, remember to ask about how many years the HVAC Company has specialized in air duct cleaning, as this is the specific service you are looking for. In most cases, an experienced company will also hire the best and most qualified HVAC technicians in the industry. They will also employ the best duct cleaning equipment and are up to date with the latest air duct cleaning technologies in the market. The more the years of experience, the more likely that they are a reputable and reliable contractor, since if otherwise, they would have gone out of business a long time ago.
3. Are You Adequately Insured and Bonded?
Whenever hiring an HVAC contractor for air duct cleaning or other heating and cooling-related service, it is always wise to consider bonding and insurance. This is because if you work with an uninsured company and an employee is injured during the job in your home or things go south with your air ducts and HVAC system after the service, you may be considered liable for the damages and might even find yourself on the wrong side of the law. An adequately insured and bonded company, on the other hand, takes such a liability off your hands. In this case, remember to ask if they have proper insurance cover, including workers compensation and commercial liability insurance.
4. What’s The Price Range For Duct Cleaning Service?
This is another way of knowing whether the air duct cleaning costs are within your budget range without actually asking for an estimate. In the real sense, sometimes an inspection would be required before you’re issued with a written estimate. According to duct cleaning expert, Michelle Ayres, it is important that HVAC consumers be on the lookout for unrealistically cheap air duct cleaning companies that mostly use bait-and-switch or other scam tactics to lure you and then hike up the price midway through the job. There are various other ways to avoid common air duct cleaning scams, and one of them is ensuring that you hire a reputable company that is experienced, properly licensed, insured, bonded, and has your best interests at heart.
5. Can I Get A Few References?
By asking this question, you are actually after the company’s reputation and what previous clients are saying about the company’s duct cleaning services. Are they satisfied? Are most of them providing positive reviews? You can also check testimonials and customer reviews online from credible sites such as Yelp, Google, BBB, and other online directories, including the local ones in your location. Stay away from companies with multiple negative customer reviews.